JSC “MOESK” Chooses Best Innovative Solutions for Its Work

JSC “ Moscow United Electric Grid Company” carried out the unified presentation day covering the topic of “Means of dispatch and technological operation”.

Within the framework of the event the specialists of the Company discussed the theme of new technologies implementation, leading automation means and organizational and technical decision within the frameworks of the dispatch and technological operation integration, technological control increase, and increase of the presented services quality to the power consumers.

Stanislav Kuzubov, the representative of the company producer, introduced the developments of the monitoring system development of the Current operative connection monitoring centre to the audience. The system is created to support the decision making and minimization of the “paper agreements”. If it is implemented – information about the total grid is consolidated and is available from the unified access port all the technical services can apply to. Implemented system will help to decrease the time of the failure elimination at least for 15 minutes and will provide the detailed reporting and statistics.

Ways of 100% implementation of the connection facilities to the power objects was offered by Israel company. In his speech, Alexander Shaifutdinov, told about the technology of the wideband radio connection, and different variants of the оf the optimal connection in conditions of the megalopolis and others. “Our company is ready to provide the fixtures for tests”, said Alexander Vladimirovich.

Elena Konova, Head of the next company subdivion told about the optical fiber monitoring system. Development of telecommunication technologies, using fiber-optic links of connection (FOLC) highlights that the priority task is the troubleshooting of the optic cables. The suggested system provides the automatic examining, exact location and identification on the geographical map of the FOLC problem, which helps to direct the repairs team to carry out the repair works. Elena Timofeeava also demonstrated the universal module means of changes, portable operation insulators, laboratory equipment for the test centers.

Representatives of the contracting organization, which works over the automated system of JSC “MOESK” consumers calls processing showed all their developments to the consumers. Currently the call-centre successfully works in the company which goal is organization of the unified reception line. Call-centre sorts out the most part of the calls, helps the dispatchers and gives necessary information to the consumers. The goal of the given subordinate organization is to increase the productivity of the call-centre interaction with the dispatchers. After the implementation of such a system in JSC “MOESK”, they will have the possibility to notify the consumers about the planned and failure switch offs, time of the power switch off and on via phone (on the basis of IVR), or with the help of SMS message. They will make the unified basis of the consumers’ applications with the possibility to listen to the negotiations. Electric district dispatchers will have the possibility to make the back call with the help of getting of the additional information.

Maxim Kalinkin, Call-centre General Director noted that the unified reception line will be integrated with the system the contractor company works on. “Functions of the contact centre-reception” said Maxim Alexeevich, “is the processing of the incoming phone calls and applications: transfer them to the personnel and their internal numbers, their local and mobile phones, sorting out of the undesirable subscribers, information fixing by means of sms sending via e-mail or sms during the non-working hours, absence at work or non-availability. Besides, the personnel members can receive the typical applications, give the consultations to the subscribers, process the facsimile messages and e-mail applications, as well as carry out some other functions of the secretariat”.

The advantages of the contact centre are obvious: the unified incoming line unites all offices, branches and subdivisions of MOESK. It will help to improve the quality and speed of applicants requests processing.

JSC “MOESK” is the active consumer of the wide spectrum of the innovative decisions and services, and needs the modern instruments of management and technologies, which will provide the productivity and safety of the industrial processes. The experience of such unified presentation days helps the Company’s specialists to get information about the new products and give the possibility to compare, access and analyze the presented services or products.