JSC “MOESK” Has Prepared Manual for Employees of Client Offices

In order to improve services consumers quality level, JSC “MOESK” produced a guide on grid connection for staff of client service centers (CSC).

The guide was developed by the staff of the Client Relations Directorate in order to improve services consumers quality level and skills of the personnel engaged in customer service.

The textbook includes sections on the history of the Moscow energy sector, reforms in the electricity sector, including the action plan “Roadmap: Improving access to energy infrastructure.”

The central section of the manual covers the rules for grid connection of power receivers of consumers to electric grids.

The book also includes a technical guide and answers to frequently asked questions. Such program documents as “Declaration of Clients’ Rights”, “Corporate Ethics Code for MOESK Employee” are published as individual applications.

“The purpose of the textbook is to improve professionalism of specialists engaged in client service, systemize information from legislative acts, normative regulations and internal rules in a convenient reference book,” Tatiana Nekrasova, chief of the face-to-face service development administration of JSC “MOESK” said. “The company continues grid connection system improvement and enhancement of information transparency of this process”.