Employees of Customer Offices of MOESK Increase Constantly their Professional Level

Customer service department of JSC “MOESK” is implementing the arrangements as regards the qualification increase of the Central Customer Office’s employees of JSC “MOESK”. A special training program is meant both for the current personnel and for new employees.

Employees of the CSC (Customer Service Centers) are improving the knowledge in respect to the grid connection rules to the electric grids, study the basics of the electric-power industry, get familiar with the Company’s initiatives, aimed at improving of the service consumers’ support. A special attention is paid to the business etiquette rules, communication standards with the customers. Seminars and training of the employees are held on a weekly basis attracting the adjacent subdivisions’ specialists.

As Eduard Rakovskiy told, the director of interrelations with the customers, “as a result of re-engineering of the business processes, JSC “MOESK” has implemented the system in respect to the number reduction of the applicants’ visits in person, which has got the title “Five steps for three visits”. The Company has adopted the new standards of the customers’ servicing. Now 68 people work in CSC, including a back office, where employees are employed into newly opened offices. Subsequently we plan to spread this experience to the employees of the branches’ customer offices. In this connection we attach a great importance to the qualification increase of the customer block”.